The majority of organisations only consider telephone systems as a tool for making and receiving phone calls, but they can be an important aspect of your organisation’s brand. Here are five ways that you can use a telephone system in this way. Brand is hugely...
How to Enhance your Microsoft Teams Sessions with New Professional Features which will Improve your Customers Experience
3CX’s Microsoft Teams integration provides an easy way to elevate new and existing Teams users to access all the extras of a fully-featured business telephone system. 3CX have made it simple for administrators to set up the software integration by using documentation....
7 Tips for Live Chat Customer Support
Earlier this month my colleague, Jon, wrote a really interesting Insights post about millennials' phone call anxiety. I'd certainly recommend giving it a read as it outlines an issue that is a very real cause for concern as millennials make up a large and growing...
3CX Microsoft 365 Integration Update
An update on 3CX’s Microsoft 365 integration had been announced by their CEO, Stefan Walther this month and it makes for interesting reading. 3CX expanded the integration into Microsoft services in their latest version, version 18. This integration included...
Stop Missing Out on Enquiries Because Your Customers are too Anxious to Call – 3CX Live Chat is the Answer
If you’re like me, you’ll try everything you can to avoid calling someone unless you absolutely have to. This is quite ironic especially since I configure and install telephone systems. However, I am not alone in this feeling. A 2019 survey of UK office workers found...
The Unexpected Issue Caused by Remote Working
The pandemic and the resulting lockdowns have caused all sorts of issues and obstacles for us all over the past months but one you might not have realised is that home-working has seen an increase in Imposter Syndrome. Imposter Syndrome, if you don’t know, is the...
Training From Home: Tips on How to Run Successful Virtual Training
As much as orientation is important in the process of getting employees onboard, training is equivalently one of the key factors in ensuring the success behind it. However, now that many organizations have moved to an arrangement of working from home more widely, it...
How a Car Dealership Benefits from 3CX
If you work at or own a car dealership, you know how important it is for you to have great phone service. In fact, phone calls convert to 10-15x more revenue than web leads. A missed or dropped phone call could mean a lost sale or an angry customer. A phone call would...
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