Telecommunication Systems

Build Brand Through Telephone Systems

The majority of organisations only consider telephone systems as a tool for making and receiving phone calls, but they can be an important aspect of your organisation’s brand. Here are five ways that you can use a telephone system in this way. Brand is hugely...

7 Tips for Live Chat Customer Support

Earlier this month my colleague, Jon, wrote a really interesting Insights post about millennials' phone call anxiety. I'd certainly recommend giving it a read as it outlines an issue that is a very real cause for concern as millennials make up a large and growing...

3CX Microsoft 365 Integration Update

An update on 3CX’s Microsoft 365 integration had been announced by their CEO, Stefan Walther this month and it makes for interesting reading. 3CX expanded the integration into Microsoft services in their latest version, version 18. This integration included...

The Unexpected Issue Caused by Remote Working

The pandemic and the resulting lockdowns have caused all sorts of issues and obstacles for us all over the past months but one you might not have realised is that home-working has seen an increase in Imposter Syndrome. Imposter Syndrome, if you don’t know, is the...

Training From Home: Tips on How to Run Successful Virtual Training

As much as orientation is important in the process of getting employees onboard, training is equivalently one of the key factors in ensuring the success behind it. However, now that many organizations have moved to an arrangement of working from home more widely, it...

How a Car Dealership Benefits from 3CX

If you work at or own a car dealership, you know how important it is for you to have great phone service. In fact, phone calls convert to 10-15x more revenue than web leads. A missed or dropped phone call could mean a lost sale or an angry customer. A phone call would...

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