The Aim
With six regional depots and service personnel working nationally, a failsafe mobile phone service is business critical for this organisation.
The mobile phone requirement opened the door to the delivery of additional support services including essential internet connectivity upgrades and an improved and fully integrated IP hosted telephone system.
The company was aware that the existing Panasonic telephone systems were reliant on ISDN technology that would be withdrawn in the near future. It felt that it was time to consider a unified office telephone system which would integrate the six sites using the latest voice over the internet (VoIP) technology.
The new telephone system also had to integrate with the company’s mobile phone users, giving the ability to transfer calls easily between mobile and office telephone users.
The improved provision would also be budget aligned and be up scalable. Following a referral recommendation, Spire Communications was approached.
The Delivery
Beginning with a meticulous scoping exercise which included a review of current and planned usage, Spire recommended and installed a complete mobile phone and office telephone system utilising the latest internet connectivity. The new mobile phone plan was framed to meet the needs of all personnel including the geographic requirements of field engineers. Proactive account management, including tracking of mobile data use, along with built in resilience for business continuity was also included.
The Difference Made
Spire gave this busy UK-wide business a more user-friendly and fit for purpose, integrated mobile and office telecoms system. It met all the above requirements whilst minimising over usage and reducing costs. Barry Shaddick Tyres is now experiencing improved and fully accountable mobile and office telecoms right across the business and an overall ongoing cost saving of around 32%.
Richard Grubb, General Manager said:
This was more than a simple like for like replacement, and we needed a company with the capacity and technical know-how to get this right. We were also concerned about gaps in business continuity whilst the upgrade was underway. The way that Spire took time to understand and address our commercial concerns, make an exacting mobile phone strategy recommendation and then move on to the phased telephone installation, was even better than we had hoped. To support all of this, the complete ownership and ‘single point of contact’ service they provide, is particularly impressive and reassuring. I am very pleased to be able to recommend Spire Communications to any of our business acquaintances.
