DID stands for – Direct Inward Dialing (or DDI, Direct Dialling Inward in Europe) is a feature offered by telephone companies for use with their customers’ PBX system, whereby the telephone company (telco) allocates a range of telephone numbers associated with one or more phone lines. DID allows a company to assign a personal number to each employee, without requiring a separate physical phone line, for each, to connect to the PBX. This way, telephony traffic can be split up and managed more easily.

Voicemail to email, is a useful, time saving feature included in leading VoIP Communication systems that allows you to deliver voicemails left to your office extension directly to your email address. In today’s busy corporate world, it can help you keep on top of your workload and time sensitive messages. In a nutshell, voicemail to email ensures you never forget to check your voicemails again, by bringing voice messages to a platform that’s always being checked- your email inbox!

A cloud PBX or virtual PBX provides a secure and reliable office phone system through an internet connection. It provides businesses with flexibility and scalability while also maintaining low costs.

 A cloud PBX functions in the same way, but is hosted on a cloud server rather than on premise. This can be a DIY hosting service, or hosted by the PBX service provider. Most small businesses now have reliable network connections, making this an attractive option. The cloud option is also becoming the preferred solution for many hotel PBX systems that would benefit from not having to provide for space, cooling, security and maintenance of the phone system.

A virtual PBX is a business phone system that uses IP (internet protocol) communications. Unlike a traditional phone service, no on-premise phone lines or hardware is required. Virtual PBX solutions can be hosted by the service provider, or deployed in a cloud service.

A webinar is a video workshop that is typically conducted using video conferencing software. Webinars are delivered to a live audience that can interact directly with the webinar host via voice or chat. In light of this, hosting a webinar provides a unique opportunity for sales and support representatives to engage directly with their target audience. Use hosted webinars for: Training and E-Learning, Online Meetings and Round Tables, Introducing offers & promotions, Strategic business announcements, Q&A sessions, Product demonstrations…

Screen Sharing or desktop sharing technology enables you to share your entire screen or a specific window with other computers. Using specialist technology or plugins, presenters can give remote users permission to view on-screen activity from their own device. Screen sharing is sometimes confused with ‘Team Viewing’ or remote desktop capabilities. Whilst all three techniques allow a remote device to view a computer screen, screen sharing technology does NOT grant permission to control or make changes to the viewed computer. For this reason, screen sharing is primarily used as a collaboration and presentation tool. In this capacity, it can dramatically improve your sales, support and customer service!

SIP responses are the codes used by Session Initiation Protocol for communication. We have put together a list of all the SIP responses known here.

Simply put, a SIP Phone is a phone that uses the Open Standard “SIP” to set up and manage phone calls. The actual voice is carried over an IP-based network using another Open Standard called “RTP“. Since these protocols are generically termed “VoIP” (voice-over-internet-protocol), these phones are also sometimes called VoIP Phones or VoIP Clients.

SIP Phones can be classified in 2 main categories:

Hardphones or Deskphones or Hardware SIP Phones. Softphones or Software SIP Phones.