Call Monitoring & Recording
In today’s fast paced and competitive industry, achieving customer loyalty is important to ensure your business objectives are met. Call monitoring solutions can reveal a lot about how you’re dealing with your customers and provide valuable information that can improve your day to day management and the customer experience. Monitoring missed calls, times, dates, line usage and the handling of the call can build a picture of data that could result in cost savings as well as a more efficient office.
Is your business fully equipped with technology which can clearly and quickly evaluate your customer interactions to ensure you are providing the best possible customer experience?
Call monitoring and recording could vastly improve your business practices and keep track of incoming and outgoing calls. Data produced can be invaluable, from helping with training new recruits to enhancing existing customer relations whilst analysing and identifying staff resourcing during peak sales and service times of the day.
Spire offers call monitoring solutions with comprehensive reporting capabilities that are user-friendly and flexible, providing businesses with measurable results. Reports can cover cost control, management response, volume of calls, account billing, missed calls and many more. Data can be tailored to individual users and provide information that can save your business £1000’s.