Powerful features that work together seamlessly
3CX Features
We can provide IT Services across all business sectors.
3CX packs everything you need for modern business communications into one smart platform. Each feature connects naturally with the others, creating a system that feels intuitive rather than complicated:
Professional call handling with auto attendant and queues
HD video conferencing and screen sharing built-in
Live chat and SMS from your business number
Real-time analytics to track performance
Our team at Spire helps you activate the right features for your business, ensuring you get maximum value without unnecessary complexity.
Core telephony features
For professional phone systems, 3CX provides a robust foundation of essential features designed to streamline communication and enhance productivity. Its auto-attendant professionally greets callers and intelligently routes them to the appropriate departments, whilst customisable IVR menus empower customers to self-serve for common enquiries.
For training and compliance, call recording is seamlessly integrated, offering automatic storage and easy retrieval. Crucially, voicemails are delivered directly to your email inbox as audio files, ensuring no important message is ever missed.
To optimise team efficiency, 3CX allows for the creation of ring groups that fairly distribute calls amongst team members, and call queues can be set up with marketing messages and estimated wait times to manage caller expectations.
Furthermore, the system supports conference calls for up to 250 participants without the need for external services or additional costs.
Every feature works straight out of the box, yet remains completely customisable to match how your business operates.
Advanced communication tools
Video Meetings
HD quality with screen sharing included.
Mobile Apps
Full features on iOS and Android.
SMS Messaging
Send texts from your business number.
Status Indicators
See who’s available at a glance.
Live Chat
Website visitors connect directly to your team.
Desktop Apps
Complete functionality on Windows and Mac.
Screen Sharing
Easily share visual content to bring your calls to life.
Unified Comms
Switch seamlessly between chat, voice and video.
These tools integrate naturally – start with chat, escalate to voice, then add video and screen sharing, all within the same conversation. Your customers will experience smooth, professional service while your team works more efficiently.
Business intelligence and management
Understanding your communications helps you make better decisions. 3CX provides the insights you need.
Real-time dashboards show call volumes, queue times and agent performance at a glance. You can generate detailed reports on call patterns, helping you staff your phone lines appropriately during busy periods.
Call centre wallboards help you keep your teams motivated by displaying live statistics and achievements.
Built-in CRM features track customer interactions automatically. You can see previous conversations before answering calls, log outcomes directly in the system and connect to external CRMs like Salesforce or HubSpot for deeper integration.
And managing your users stays simple, even as your team grows. You can add new staff, adjust permissions and manage departments through an intuitive web interface. No technical expertise required.
Protect your business
Security and reliability features
Your communications system must be trustworthy. 3CX takes your security seriously:
Automatic encryption – All calls are protected by default
Regular security updates – Vulnerabilities are patched before they become problems
Built-in backup – Configuration and call history are protected automatically
Disaster recovery – Restore your entire system quickly and completely
Automatic fail-over – Stay operational if your primary connection fails
GDPR compliance tools – Manage recording consent and data retention easily
Why choose Spire for your 3CX system?
Great features need expert implementation to deliver real value. We’ve deployed 3CX systems since 2013, learning exactly how to configure each feature for maximum benefit.
Our Worcester-based team provides local support backed by national expertise. We tailor every system to match your workflows, train your staff properly and continuously optimise as your needs evolve.
So, if you’re ready to explore how 3CX’s powerful features can transform your business communications, get in touch to learn how we can help you.
Ready to discover what 3CX can do for your business?
Let’s talk about your specific needs and show you the difference smart communications technology can make.
Call us on 0330 205 0250 or click below to start the conversation.