Careers at Spire

The Role

As an ICT Field Service Engineer, you will be a key part of our customer-facing technical operations. The position involves frequent on-site visits to client premises, delivering hands-on technical support and building strong customer relationships. You will work with a diverse range of technologies across multiple sectors.

You will provide a mixture of remote and on-site support, diagnose and resolve technical issues, and always ensure an exceptional level of service. Excellent communication skills, both written and verbal, are essential, as you will guide customers through troubleshooting steps and represent the organisation during site visits.

Responsibilities

• Provide extensive on‑site support, acting as the primary technical resource during customer visits.
• Conduct regular scheduled and reactive site visits to diagnose, troubleshoot, and resolve complex technical issues that cannot be handled remotely.
• Perform full on‑site system reviews, including workstation, server, and network health checks.
• Install, configure, and maintain computer systems, servers, networking hardware, and peripherals during site deployments.
• Carry out on‑site network troubleshooting, including cabling checks, switch configuration, Wi‑Fi optimisation, and fault isolation.
• Support customer office moves, on‑site equipment rollouts, and infrastructure upgrades.
• Provide remote support for hardware, software, and network issues when not on-site.
• Collaborate with vendors to identify issues and implement fixes.
• Conduct regular system maintenance tasks such as backups, restores, updates, and physical server checks.
• Manage and maintain infrastructure including Windows Server, Windows OS, Azure AD, Active Directory, and Office 365 environments.
• Document and track all support activities using our ticketing system (Halo PSA).
• Assist with bespoke software installations and updates.
• Support the resolution of network-related issues including VPN, LAN, DNS, and firewall troubleshooting.
• Work closely with team members to deliver IT and telephony technical solutions.
• Participate in out-of-hours maintenance windows (e.g., server updates, project rollouts) where required.

What We Need

• Experience with Windows Server, Windows Operating Systems, Android, iOS, and Office 365.
• Strong understanding of network protocols, VPNs, LANs, DNS, and Firewalls.
• Experience with backup and recovery platforms such as Veeam and Acronis.
• Proficiency in Active Directory and Microsoft Exchange administration.
• Experience supporting cloud migrations (e.g. on‑premises to cloud).
• Knowledge of anti-virus deployment and maintenance.
• Experience configuring and troubleshooting DrayTek firewalls and modems.
• Hands‑on experience with Ubiquiti networking hardware.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills for both remote and on-site interactions.
• Ability to work in a fast-paced, customer‑focused environment.
• Willingness to travel, including to non‑local customer sites.

Nice to Haves

• Understanding of 3CX and other VoIP/telephony platforms.
• Knowledge of Linux-based operating systems.
• Experience working with AWS cloud environments.

Qualifications and Education Requirements

• GCSE English, Maths, and Science (Grades A–D) or equivalent.
• Relevant computing or IT qualification (or equivalent professional experience aligned to the required 5 years).

Must Haves

• Minimum 5 years’ experience working within an IT support role.
• Minimum 2+ years’ experience working within a Managed Service Provider (MSP) environment.
• Full UK driving licence with no more than 3 penalty points and access to own vehicle.
• Right to work in the UK.

About the Role

We are seeking an experienced Service Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for our IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction.

 Key Responsibilities

• Manage end-to-end service provisioning from initial customer request through live service activation.

• Conduct detailed address validation and location-specific service availability
• Coordinate installations with internal technical team and external contractors
• Track installation milestones and maintain real-time visibility of service delivery pipeline
• Manage order amendments, in-flight changes/delays, service upgrades, and technical relocations for existing customers
• Manage existing service upgrades/regrades
• Coordinate with wholesale providers for infrastructure access
• Manage UK and international number porting orders
• Ensure compliance with Ofcom regulations, industry codes of practice, and customer service standards
• Manage hardware installations to include routers, firewalls, Wi-Fi components and associated customer premises equipment
• Manage detailed customer updates and expectations during service delivery

Experience

• Minimum 2 years’ experience within the telecommunications and/or IT service industry, specifically connectivity delivery and number porting
• Experience with Microsoft Office 365 products
• Understanding and experience with wholesale connectivity products, including business fibre services, leased lines, and managed network solutions
• Service Delivery Focus: Strong commitment to customer experience and service quality
• Problem-Solving: Ability to resolve 3^rd party installation challenges and technical service issues
• Stakeholder Management: Excellent coordination skills for managing multiple contractors, suppliers and internal teams
• Strong communicator (oral and written)

What We Offer

• Competitive salary range: From 27k based on experience
• Market-leading, company-funded training courses and certifications
• Career progression opportunities
• 22 days’ holiday plus bank holidays
• Optional two further paid days leave to work in your nominated charity of choice
• Pension scheme
• On-site parking
• Engaging social events
• Modern sociable office environment that promotes enjoyment and productivity
• A collaborative, team-oriented culture where everyone strives for excellence

Working Hours: Monday to Friday 9:00 am to 5:30 pm, with some flexibility available.

This Role Would Be Suitable For: An experienced provisioning coordinator looking to further their career within a progressive and sociable business.  

Do you enjoy the buzz for bringing in new business sales within the IT industry and are looking to not only earn a great salary and commission package, but also can advance in your career within an ambitious technology business?

Maybe you feel a little flat and you’ve “lost your mojo” in your current company because there is no further progression, perhaps you’re disheartened by false promises, maybe even dissatisfied by the leadership, or simply feel that there is lack of training and support.

Whatever your situation, we’re keen to talk to you if you’ve got a passion for tech and get a buzz from the chase and developing new relationships. If this sounds like you then this could be you next chapter.

The Role: Business Development Manager

As a Business Development Manager, this role will involve efficiently and effectively managing and converting new business prospects from your own business development sales strategies and an internal lead acquisition team.

We will value and reward your genuine desire to prioritise your prospects’ needs, your ability to create detailed proposals in conjunction with the pre-sales team, and your talent for closing new business opportunities.

Due to your passion to thrive in the managed services technology sector, we will be dedicated to supporting your professional growth where you will continue to learn and excel in an innovative and creative environment through company-funded certifications and accreditations, whilst being surrounded by like-minded people.

To Be Successful:

• You’ll need to be an experienced Business Development Manager with a strong knowledge of the IT industry selling infrastructure services, products and solutions to SME organisations (50+ users), focusing on Microsoft Cloud technologies.
• You should have exceptional negotiation and relationship-building skills with the ability to build trust and demonstrate integrity.
• You will need to demonstrate strong business acumen and have a solid understanding of how businesses can resolve issues through technology, whilst being able to articulate the benefits of cloud solutions to prospective clients.
• You’ll need to understand and contribute to marketing activities that will attract and close sales.
• The desire to build a sale team and provide coaching and mentoring to assist colleagues development.
• You need a valid driving license, which is essential for travel.

Location: This role will be predominantly remote with travel to customers. Therefore, you will need to be located within the Worcestershire, West Midlands area.

Working Hours: Monday to Friday 9:00 am to 5:30 pm, with some flexibility available.

Application Process: If you’re ready to build relationships, enjoy the selling process and are keen to take steps to advance in your long-term career, this is definitely the perfect opportunity for you and you should apply now.

(If your CV is not perfect or up to date, submit it anyway and we can discuss it together.)

This Role Would Be Suitable For: An experienced IT Business Development Manager  

Salary & Benefits:

• Competitive salary from 40k per annum based on your previous experience and proven track record.
• OTE from £74,000 – uncapped.
• Including generous car allowance (approx. £5,000 per annum)
• Market leading, company-funded training courses and certifications
• Career progression opportunities
• 25 days holiday plus bank holidays
• Optional 2 further paid days leave working in your nominated charity of choice
• Pension scheme
• Free on-site parking
• Engaging social events and team-building trips
• Flexibility and remote working options
• Modern office environment that promotes enjoyment and productivity
• A collaborative, team-oriented culture where everyone strives for excellence