Remote support
Comprehensive Remote IT Support for Mac and Windows Users
Are you an existing client requiring assistance? Log a support call with us.
Windows Remote Support
Begin Windows Remote Support using splashtop
Apple Remote Support
Begin Apple Remote Support using splashtop
IMPORTANT INFORMATION
By clicking connect to support and downloading our remote support tool you agree to the following:
Non-Contract Clients
- You hereby give permission for a Spire Technology Group support engineer to connect to and control the equipment which you are currently using.
- Spire Technology Group cannot be held liable for any loss of productivity in association with remote support, it is expected that you as the client have chosen the most convenient time for our support team to connect.
- You are giving authorisation for Spire Technology Group to charge per hour for any remote support work that is provided to get the issue resolved.
- If we are unable to resolve the issue remotely within a reasonable time, we will suggest that an onsite Spire Technology Group engineer be scheduled to continue diagnostics onsite. Onsite charges per hour will apply.
Support Contract Clients
- You hereby give permission for a Spire Technology Group support engineer to connect to and control the workstation which you are currently using.
- Spire Technology Group cannot be held liable for any loss of productivity in association with remote support, it is expected that you as the client have chosen the most convenient time for our support team to connect.
- If we are unable to resolve the issue remotely within a reasonable time, we will suggest that an onsite Spire Technology Group engineer be scheduled to continue diagnostics onsite. Onsite charges per hour may apply and the Spire Technology Group Limited engineer will be able to advise you during the diagnostic session.
Can’t find the download?
Once you have clicked on the connect to support button, this will bring up a little tab.
In Chrome, Firefox and Internet Explorer browsers, the Splashtop Client download tab should show up at the bottom of your screen.
If you can’t find it, then you can access your downloads in Chrome by clicking the button with 3 vertical dots in the right-hand corner and selecting ‘downloads’.
With Firefox you can find your downloads by clicking on the downloads button in the right-hand corner of the screen. It looks like a downwards facing arrow with a line underneath, this will show you your downloads.
Expert IT Support
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Let's collaborate to innovate and drive your business forward with tailor-made IT solutions. Call us today on 0330 205 0250 or click below to send us a message.
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