Peace of mind for your IT managed services

Explore all of the IT services we offer here at Spire. From Managed and Hosted IT Services to Anti-virus Software and including High Speed WiFi Networks. We can  provide IT Services across all business sectors.

Peace of mind for your IT managed services

Explore all of the IT services we offer here at Spire. From Managed and Hosted IT Services to Anti-virus Software and including High Speed WiFi Networks. We can  provide IT Services across all business sectors.

Peace of mind for your IT managed services

Explore all of the IT services we offer here at Spire. From Managed and Hosted IT Services to Anti-virus Software and including High Speed WiFi Networks. We can  provide IT Services across all business sectors.

Peace of mind for your IT managed services

Explore all of the IT services we offer here at Spire. From Managed and Hosted IT Services to Anti-virus Software and including High Speed WiFi Networks. We can  provide IT Services across all business sectors.

Peace of mind for your IT managed services

Explore all of the IT services we offer here at Spire. From Managed and Hosted IT Services to Anti-virus Software and including High Speed WiFi Networks. We can  provide IT Services across all business sectors.

Peace of mind for your IT managed services

Explore all of the IT services we offer here at Spire. From Managed and Hosted IT Services to Anti-virus Software and including High Speed WiFi Networks. We can  provide IT Services across all business sectors.

Peace of mind for your IT managed services

Explore all of the IT services we offer here at Spire. From Managed and Hosted IT Services to Anti-virus Software and including High Speed WiFi Networks. We can  provide IT Services across all business sectors.

Spire offers peace of mind for all of your organisation’s IT managed services

We are considered a safe pair of hands when it comes to IT

Here at Spire, we offer a wide range of IT services for organisations that are…

 

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Cloud Solutions

Cloud & Hosted Solutions, Backup, Disaster Recovery, Office 365 backup and Hosted Desktops

WiFi

We use Unifi managed Wi-Fi solutions for our customers, with our certified engineers you can be certain the solution we design, install and support will be robust and secure.

Consultancy

Spire offer strategic advice and work with you to ensure your IT requirements are met. We offer consultancy services to cover anything from GDPR and compliance to planning your next big change in your IT infrastructure.

Security

Spire stay up to date with securing modern IT networks and technology. We can advise and implement the right security products to protect your business. Staying secure is paramount in the current world of constant connectivity.

Choose The Perfect Plan

Check out our Bronze, Silver and Gold plans to find the right one for your organisation.

FAQs

IT FAQs

How can I update my Microsoft Windows computer?

If you are running Microsoft Windows 7, Windows 10, or a later version of Microsoft Windows, you are eligible to update Microsoft Windows, and in some cases, your computer hardware with the latest drivers through Microsoft’s update site, visit http://windowsupdate.microsoft.com. In most cases your computer should be set to automatically update when a new update becomes available.

Is it safe to turn off a Windows computer without doing a shut down?

Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer. Microsoft has included the shut down feature because it enables a computer to go through all the necessary steps that are required before turning off the computer. In fact many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.

How can I recover a file from the recycle bin?

Double click the recycle bin icon on your desktop, here you will see all of the files within your bin. Select the files you wish to recover, right click and choose restore.

Email FAQs

I am unable to send or receive email?

Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.

I can't receive any email attachments?

If the e-mail box is full of other e-mail messages, and/or your storage space is only a few megabytes, it’s possible that the attachment being sent cannot be received. Often if this problem is occurring the person sending the e-mail should get a response back from your e-mail server indicating that your mailbox is full and/or has exceeded its allocated size. Because computer viruses and other malware are best distributed through e-mail, many e-mail service providers, companies, and e-mail programs prevent certain types of file extensions from being distributed or received through e-mail. For example, Microsoft Outlook protect its users by automatically disabling certain file extension types from being received in e-mail.

Are spaces allowed in email addresses?

Just like an Internet URL no spaces are allowed in an e-mail address. However, names can be broken up using a period; for example, John Smith may have an e-mail address: john.smith@example.com or john.s@example.com because no spaces are allowed in the e-mail address.

Printer FAQs

My printer is printing smudged/distorted pages, what can I do?

When printing on untraditional paper your printer may experience smudges, un-even or crooked text, and/or text that runs off the edges of the paper. Your printer may be printing fuzzy, blurry, and/or other faint text because of dirty print heads. All modern printers have some type of printer cleaning, self-test, and/or diagnose mode that can be performed to check and clean the printers print heads and other internal equipment used to print.

How do I fix a paper jam?

Turn off the printer. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it. Turn the printer back on.

I lost my printer installation disk, how can I install my printer?

Thankfully a missing printer installation disk is not the end of the world and will not require you to wait until a new disk can be sent to you. Today all printer and other hardware manufacturers are providing downloads on the Internet to their software programs and drivers that are included with their products.

Network FAQs

I can't connect to my network drive anymore, what can I do?

Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED’s on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.

How do I map a network drive?

Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option “Map Network Drive.” Specify the network drive or network computer as the folder. If the computer’s name was hope, to map to that computer, type \\hope If you wished to map to a shared folder on the hope computer such as a mp3 folder, you would type \\hope\mp3. If a different username or login is required to connect to this computer or drive it must be specified in this window before clicking the finish.

How do I determine my computer's name?

Right-click My Computer. Click Properties. In the Properties window, click the Computer Name tab. Within this tab you’ll be able to see the full computer name, workgroup and also a description. If you wish to change the name or workgroup, click the Change button.

Virus FAQs

What is a computer virus?

A computer virus is a software program that has been intentionally created to cause a user grief, spread to other computers, or destroy data on an individual’s computer. To help prevent a computer from becoming infected by a virus, software developers have developed anti virus programs that stay active on the computer helping to protect it. It is important to realize that many computers do not come pre-loaded with these already installed and that if computers do come with these programs, the programs may expire within 90 days.

Does Windows come with a virus protection program?

All versions of Microsoft Windows do not come pre-installed with a virus protection program. This includes: Microsoft Windows 7 and Windows 10.

Can a virus damage computer hardware?

No. Computer viruses are software code designed to spread to computer files and other computers, delete files, and cause other problems with the data on the computer. So if you’re experiencing an issue with a hardware device such as your printer, video card, sound card, etc. it is not due to a virus.

If I format or erase my hard drive will it remove a virus?

If your computer is infected with a virus formatting or erasing the hard disk drive and starting over will almost always remove any type of virus. However, keep in mind if backups have been made that contain the virus, other media or drives connected to the computer have a virus, your computer is connected to another computer on a network with a virus, and/or the virus is stored on some other type of software you use with your computer it can become re-infected if not properly protected.

Other FAQs

How do I delete Internet cookies?

What Some of Our IT Clients Say

Spire Technology provided proactive advice in a friendly & helpful way, going the extra yard to ensure the best possible result for us. Spire was instrumental in rationalising & improving our communication service & set up at our facilities.

STUART JAMES

Worcester RFC Bars

We decided to offer Spire our IT hardware, telephony and business mobile contracts. We felt from day one that Spire understood our requirements and we’re excited to work with them in the coming months.

PHOEBE DAWSON

Worcestershire Business Central

The way that Spire took time to understand and address our commercial concerns, make a strategy recommendation and then move on to the phased installation, was even better than we had hoped.
RICHARD GRUBB

Barry Shaddick Tyres

Working with Spire has easily saved us over £3000 in capital costs and around £150 every quarter. Not to mention the time they have saved me by managing the expansion work and dealing with our old provider on my behalf.

ANTONY BARTLAM

J. Turner & Associates

Spire IT Services

Download our Company Brochure

Download our IT Services Brochure to find out more about all of our IT offerings and how they can benefit your organisation.

"My experience with Spire has been excellent and will continue to be, I'm sure. Switching providers is not always quick and simple but in my experience, Spire has made that process slick and as easy as it could have been."

ROB MARSHALL – GATEWAY2LEASE

Insights

All the latest news and insight from Spire

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