Insight

Mobile networks experiencing an increase in Smishing attacks

If you use an android mobile phone whether for business or personal use, then you may not be aware that the UK mobile networks are currently experiencing an increase in Smishing attacks. Please be extra suspicious when receiving SMS or MMS messages from someone you do...

What Are BaaS and DRaaS and Why Are Organisations Choosing Them?

What is BaaS/DRaaS? BaaS stands for Back-up as a Service. BaaS can be explained as the method of backing up files, folders, or even entire hard drives to a remote cloud-based data centre via a network connection. DRaaS stands for Disaster Recovery as a Service. This...

Build Brand Through Telephone Systems

The majority of organisations only consider telephone systems as a tool for making and receiving phone calls, but they can be an important aspect of your organisation’s brand. Here are five ways that you can use a telephone system in this way. Brand is hugely...

Windows 11: The Pros and Cons

As promised by Microsoft, Windows 11 is being released at the end of 2021. Microsoft has stated that Windows 10 will be retired on 14th October 2025, so after then, there will be no more security updates. Windows 11 has been redesigned with a focus on productivity and...

7 Tips for Live Chat Customer Support

Earlier this month my colleague, Jon, wrote a really interesting Insights post about millennials' phone call anxiety. I'd certainly recommend giving it a read as it outlines an issue that is a very real cause for concern as millennials make up a large and growing...

The Copper PSTN / ISDN Switch Off: Explained

The PSTN / ISDN copper switch off may affect your organisation. If you don’t know what this is, please read these FAQs to get yourself up to speed. What is this switch off?Put simply, the UK’s old analogue copper telephone network (Public Switched Telephone Network)...

Office 365 Backups

Why should you backup Office 365? As most of us know Microsoft’s Office 365 platform has taken over most of the world, or at least it feels like it has.  We have spent many years moving organizations including data and email into the cloud. There is no surprise...

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