Industry Insights
The Global Chip Shortage Is Affecting You – Even If You Don’t Know It
The global chip shortage started last year and has impacted many industries. Some industries you would expect but there are others that you wouldn't suspect. Around 169 industries have faced the supply and demand issues brought on by the global chip shortage,...
7 Tips for Live Chat Customer Support
Earlier this month my colleague, Jon, wrote a really interesting Insights post about millennials' phone call anxiety. I'd certainly recommend giving it a read as it outlines an issue that is a very real cause for concern as millennials make up a large and growing...
3CX Microsoft 365 Integration Update
An update on 3CX’s Microsoft 365 integration had been announced by their CEO, Stefan Walther this month and it makes for interesting reading. 3CX expanded the integration into Microsoft services in their latest version, version 18. This integration included...
Stop Missing Out on Enquiries Because Your Customers are too Anxious to Call – 3CX Live Chat is the Answer
If you’re like me, you’ll try everything you can to avoid calling someone unless you absolutely have to. This is quite ironic especially since I configure and install telephone systems. However, I am not alone in this feeling. A 2019 survey of UK office workers found...
The Copper PSTN / ISDN Switch Off: Explained
The PSTN / ISDN copper switch off may affect your organisation. If you don’t know what this is, please read these FAQs to get yourself up to speed. Also check out our dedicated page for more details and updates! In the meantime: What is this switch off?Put simply, the...
Office 365 Backups
Why should you backup Office 365? As most of us know Microsoft’s Office 365 platform has taken over most of the world, or at least it feels like it has. We have spent many years moving organizations including data and email into the cloud. There is no surprise...